Privacy Policy

Privacy Policy

Last updated: October 25, 2025

Introduction

Ken's Tree Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or engage our tree care services.

By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Information We Collect

Personal Information

When you request services or contact us, we may collect:

• Your name

• Email address

• Phone number

• Property address and location

• Billing and payment information

Property and Service Information

To provide professional tree care services, we collect:

• Property location data and site details

• Tree inventory information (species, health status, size)

• Risk assessments and safety considerations

• Photos and videos of trees, property conditions, and completed work

• Service history and maintenance records

• Property access notes

Property Assessment and Documentation

As a professional tree care service provider, we collect detailed property information including:

• Site location and property boundaries

• Tree species, health status, and risk assessments

• Photographs of trees, property conditions, and completed work

• Property access notes and safety considerations

This information is essential for:

• Providing accurate service quotes and recommendations

• Ensuring crew safety during service delivery

• Documenting work completed for quality assurance

• Maintaining historical records for ongoing tree health management

• Protecting against liability claims

Photos and documentation focus on trees and work areas, not interior spaces or unrelated personal activities. We take reasonable steps to minimize capture of unrelated personal information in photos.

Website Usage Information

When you visit our website, we automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent on pages

• Referring website addresses

• Device type and operating system

 

How We Use Your Information

We use the information we collect to:

• Provide tree care services: Schedule appointments, conduct assessments, perform tree work, and maintain service records

• Communicate with you: Respond to inquiries, provide service updates, send appointment reminders, and share relevant tree care recommendations

• Process payments: Handle billing and payment transactions securely

• Improve our services: Analyze service delivery, train staff, and enhance customer experience

• Maintain safety and quality: Document work performed, track tree health over time, and ensure proper service delivery

• Comply with legal obligations: Maintain records as required by law and respond to legal requests

• Protect our business: Prevent fraud, resolve disputes, and enforce our agreements

 

Cookies and Tracking Technologies

Our website uses the following types of cookies:

Essential Cookies

Required for website functionality (e.g., maintaining your contact form session). These cannot be disabled without affecting website functionality.

Analytics Cookies

Help us understand how visitors use our site (e.g., which services pages are most viewed). This allows us to improve website navigation and content.

Preference Cookies

Remember your choices to improve your experience on return visits.

You can control cookie settings through your browser preferences. However, disabling essential cookies may limit website functionality. We do not use cookies for targeted advertising or sell cookie data to third parties.

For more information about managing cookies, visit your browser's help section or settings menu.

 

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who assist us with:

• Payment processing

• Scheduling and communication tools

• Website hosting and maintenance

• Data storage and backup services

We require all service providers to:

• Process data only as instructed by us

• Implement appropriate security measures

• Maintain confidentiality of customer information

• Assist with data subject rights requests when applicable

• Notify us of any data breaches

These requirements are established through written contracts with each service provider.

Legal Requirements

We may disclose your information when required by law, including:

• Compliance with court orders, subpoenas, or other legal processes

• Protection of our rights, property, or safety

• Protection of customer safety or public safety

• Investigation of fraud or security issues

• Cooperation with law enforcement or regulatory authorities

Business Transfers

If Ken's Tree Service is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

 

Data Retention

We retain your personal information for the following periods:

• Customer service records: For the duration of our service relationship plus 7 years to support warranty claims, legal requirements, and historical service documentation

• Property assessments and tree inventories: Indefinitely or until you request deletion, as these form part of ongoing property management records that provide value for long-term tree health tracking

• Photos and documentation: For the duration of service relationship plus 7 years for liability protection and service quality assurance

• Payment information: As required by applicable tax and accounting regulations (typically 7 years)

• Marketing communications: Until you unsubscribe or request deletion

• Website usage data: 24-36 months for analytics purposes

For specific retention period inquiries or to request deletion of your information, contact us using the information provided below.

 

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage with encryption

• Access controls and authentication requirements

• Regular security assessments and updates

• Employee training on data protection practices

• Secure communication protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

 

Data Breach Notification

In the event of a data security breach that compromises your personal information, we will notify you in accordance with applicable law, including Florida's Information Protection Act. Notification will be provided without unreasonable delay and will include:

• Description of the breach

• Types of information involved

• Steps we are taking to address the breach

• Recommendations for protecting yourself

• Contact information for questions

Notifications will be provided via email, postal mail, or phone, as appropriate based on the circumstances and information available.

 

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and request corrections to inaccurate information.

Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records (such as tax and accounting requirements, warranty claims, or ongoing legal matters).

Opt-Out of Marketing

You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails

• Contacting us directly using the information below

• Updating your communication preferences if you have an account

Data Portability

You may request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

 

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including rights to:

• Know what personal information we collect about you

• Request deletion of your personal information

• Opt-out of any sales of personal information

We do not sell personal information. To exercise your California privacy rights, contact us using the information provided below.

 

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

 

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page

• Updating the "Last updated" date at the top of this policy

• Sending you an email notification (for significant changes)

• Displaying a prominent notice on our website

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

For Privacy-Related Inquiries and Data Rights Requests

You may contact our privacy team through any of the following methods:

Email: support@kens-tree-service.com
(Please use subject line "Privacy Request")

Phone: (727) 934-5804
(Monday-Friday, 8 AM - 5 PM EST)

Mail:
Privacy Officer
Ken's Tree Service
617 Live Oak Street
Tarpon Springs, FL 34689

Website: https://kens-tree-service.com/contact

We will respond to privacy requests within 45 days of receipt. For complex requests, we may extend this period by an additional 45 days with notification to you.

 

Definitions

For purposes of this Privacy Policy:

• "Personal Information" means information that identifies, relates to, or could reasonably be linked with you or your household

• "Service" refers to our website and professional tree care services

• "We," "Us," or "Our" refers to Ken's Tree Service

• "You" refers to the individual accessing our services or the company or legal entity on behalf of which such individual is acting

 

This Privacy Policy is effective as of October 25, 2025, and applies to all information collected by Ken's Tree Service through our website and in the course of providing tree care services.